{"id":6307,"date":"2019-12-20T12:23:16","date_gmt":"2019-12-20T12:23:16","guid":{"rendered":"https:\/\/eidos.eu\/?page_id=6307"},"modified":"2020-01-29T11:58:29","modified_gmt":"2020-01-29T11:58:29","slug":"frequently-asked-questions-swing-printess-coditherm","status":"publish","type":"page","link":"https:\/\/eidos.eu\/en\/frequently-asked-questions-swing-printess-coditherm\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"[vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; bg_image=&#8221;5013&#8243; bg_position=&#8221;left top&#8221; bg_repeat=&#8221;no-repeat&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; class=&#8221;header-page&#8221; overlay_strength=&#8221;0.3&#8243; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_link_target=&#8221;_self&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; overlay_strength=&#8221;0.3&#8243; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][vc_column_text el_class=&#8221;hero-pagine&#8221;]\n<h1>Frequently asked questions<\/h1>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; class=&#8221;fascia-faq&#8221; overlay_strength=&#8221;0.3&#8243; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_link_target=&#8221;_self&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; overlay_strength=&#8221;0.3&#8243; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][vc_column_text]\n<h2>Printers<\/h2>\n[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;2&#8243; divider_color=&#8221;extra-color-1&#8243; animate=&#8221;yes&#8221; custom_height=&#8221;60&#8243;][toggles style=&#8221;default&#8221;][toggle color=&#8221;Default&#8221; title=&#8221;Can I print time, date and sequential number in real time on an Eidos printer?&#8221;][vc_column_text]Yes. You can print date and packaging time in real time. You can also print the best-before date. You can also print one or more sequential numbers. This is useful if you have one or more production lines.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Can I print a barcode or a logo?&#8221;][vc_column_text]Any logo can be printed (in .BMP format) and insert one or more barcodes either straight or turned on the same label.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Can I print (and apply) on moving objects?&#8221;][vc_column_text]You can print your products or packaging on a non-stop continuous production line with a Eidos printer dedicated to your needs.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;What are the advantages of thermal transfer printing?&#8221;][vc_column_text]The thermal transfer method is eco-friendly. No liquid inks are required.<br \/>\nOrdinary maintenance operations, like ribbon changes, are simpler for the operator and prevent the risk of stains.<br \/>\nIt is also indicated for the barcode printing because of its high printing quality.<br \/>\nThis technology is being increasingly more popular because of its printing speed.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Do I need a dedicated computer for an Eidos printer?&#8221;][vc_column_text]This is not necessary. You can save the labels on USB flash drive and transfer them to the printer.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;What are the advantages of using a Corner Edge head?&#8221;][vc_column_text]The Corner Edge head guarantees 12 dot (300 dpi) high-quality printing.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Which spare parts it is convenient to have?&#8221;][vc_column_text]We recommend having the following spare parts at hand if you need your printer to be operational at all times:<\/p>\n<ul>\n<li>A thermal head<\/li>\n<li>A CPU card<\/li>\n<li>An interface board<\/li>\n<li>A power pack<\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Can an Eidos printer work without compressed air?&#8221;][vc_column_text]Compressed air is fundamental for printer operation.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Can a PRINTESS print and apply two identical labels on two sides of one box at the same time?&#8221;][vc_column_text]To respond to a common need of many customers requiring to print on two sides without using too much self-adhesive paper, Eidos has designed a printer capable for printing two equal labels on two sides of the same box.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Can I order a non-standard pad for PRINTESS?&#8221;][vc_column_text]Yes, of course. You will be charged an extra for the design when ordering non-standard pads.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;What accessories are available for the PRINTESS?&#8221;][vc_column_text]The currently available accessory devices are:<\/p>\n<ul>\n<li>Devices for connecting to SYNC24 I\/O: photocells, junction boxes, indicating beacon, pedal etc.<\/li>\n<li>RS232 connections: serial cable, USB-RS232 converters etc.<\/li>\n<li>RS422 connections with PLC: opto-insulated converter etc.<\/li>\n<li>Wireless connections: Access Point, USB-Wi-Fi converters etc.<\/li>\n<li>Ethernet connections: USB-Ethernet converters etc.<\/li>\n<li>Page selection function by 4 digits binary activation at 24V (0.LM1,..,15.LM1)<\/li>\n<li>Page recall function by means of barcode reader with optical pen or flash reader.<\/li>\n<li>Air treatment devices: pressure regulators, filters etc.<\/li>\n<li>IP65 protection for electronic unit<\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][\/toggles][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_link_target=&#8221;_self&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; overlay_strength=&#8221;0.3&#8243; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][vc_column_text]\n<h2>Software<\/h2>\n[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;2&#8243; divider_color=&#8221;extra-color-1&#8243; animate=&#8221;yes&#8221; custom_height=&#8221;60&#8243;][toggles style=&#8221;default&#8221;][toggle color=&#8221;Default&#8221; title=&#8221;How can I control an Eidos printer using an externally connected computer (via serial line)?&#8221;][vc_column_text]\n<div class=\"answer\">Eidos offers Easycode (complete version), the software program for sending labels directly to the printer via serial line from an external computer.<\/div>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Can other programs be used for generating labels instead of Easycode?&#8221;][vc_column_text]You can use other programs instead of Easycode for generating the labels. Our printers are compatible with the most common software programs.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;How big is the internal Flash memory (C: disk) on printers with touchscreen?&#8221;][vc_column_text]The available nominal flash memory is approximately 2-2.5 MB.<br \/>\nIn practice, the operating system of the printer compresses the files being saved to disk making them smaller.<br \/>\nImportant: the file compression coefficient depends on contents.<br \/>\nExample: a 10KB file in .LM1 format which contains nearly all the graphic part (format already compressed by Easycode) is compressed much less than a .LM1 file of the same size which contains only ASCII characters (e.g. uncompressed text, barcodes, boxes etc.).<br \/>\nFor the sake of safety, it is advisable to consider that the rear memory capacity of the C: disk is the physical capacity, i.e. 2 &#8211; 2.5MB.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;How many files can I save on the USB flash drive?&#8221;][vc_column_text]The operating system of the printer will allow up to 512 files.<br \/>\nSome Eidos customer manage up to 480 files without problems. However, we recommend installing programs equal to or higher than 3.00 on the printer.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;What file types can be printed with an Eidos printer?&#8221;][vc_column_text]The following file types can be printed with the SATO CL612 windows driver:<\/p>\n<ul>\n<li>.xls generated with Excel<\/li>\n<li>.doc generated with MS Word<\/li>\n<li>.pdf generated with Acrobat<\/li>\n<li>.Jpeg generated with COREL Draw, Photo Paint, Paint Brush etc.<\/li>\n<\/ul>\n<p>If a program can manage a Windows Driver, then the file created with it can be probably printed with an Eidos printer.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Can the printer manage any USB-Ethernet, USB-Wifi, USB-RS232 converter?&#8221;][vc_column_text]No. Only the devices that the printer driver can recognise are managed. For this reason, it is advisable to use only devices tested by Eidos.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Are the three USB-HOST ports on the rear panel of the electronic unit mutually independent?&#8221;][vc_column_text]Yes, they can work interdependently.<br \/>\nExamples:<br \/>\n&#8211; the bar code reading laser can be connected via USB-RS232 converter to any one of the three ports<br \/>\n&#8211; the USB-Ethernet or USB-Wifi converters can be connected to any one of the three ports<br \/>\n&#8211; the USB memory may be plugged into the front port or any one of the three rear ports[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Can I use all the USB-HOST ports at the same time?&#8221;][vc_column_text]In theory you can. Today we have these examples of connection:<br \/>\n&#8211; The Smart Card reader device on one port and the USB-WIFI converter on the other.<br \/>\n&#8211; Optical laser on one port and the USB-Ethernet converter on the other.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Printers with touchscreen do not have a Serial User port: where can I plug in the optical pen or laser for checking the printed barcode?&#8221;][vc_column_text]These devices must be connected to one of the USB-HOST ports using the USB-RS232 converter. The serial optical pen must also be connected via the USB-RS232 converter.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; class=&#8221;fascia-faq&#8221; overlay_strength=&#8221;0.3&#8243; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_link_target=&#8221;_self&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; overlay_strength=&#8221;0.3&#8243; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][vc_column_text]\n<h2>Thermal ribbons and labels<\/h2>\n[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;2&#8243; divider_color=&#8221;extra-color-1&#8243; animate=&#8221;yes&#8221; custom_height=&#8221;60&#8243;][toggles style=&#8221;default&#8221;][toggle color=&#8221;Default&#8221; title=&#8221;How can I save on thermal ribbon?&#8221;][vc_column_text]\n<div class=\"answer\">You can set ribbon saving mode on Eidos printers to cut costs while keeping printing quality and printing speed high.<\/div>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Can I print on particular materials (rough, porous, flexible film, rigid plastic and wood)?&#8221;][vc_column_text]For materials which are difficult to print, Eidos has a wide range of ribbons capable of guaranteeing a good printing quality.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_link_target=&#8221;_self&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; overlay_strength=&#8221;0.3&#8243; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; bg_image=&#8221;5013&#8243; bg_position=&#8221;left top&#8221; bg_repeat=&#8221;no-repeat&#8221; 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